Customer Research Specialist

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Job Detail

  • Job ID 5204

Job Description


Placement Type:


Salary (USD):

$30.38 to $33.76 Hourly DOE

Start Date:


Our major Tech client is looking for a Customer Research Specialist to be a part of the Device Research team, conducting user research to help device and digital service leaders make the best customer support decisions for their customers. Focusing on the customer experience and a strong passion to advocate on the customer’s behalf is an absolute must. You will be responsible for planning and conducting usability studies with remote participants and communicating actionable insights to team members and stakeholders.


  • Define and execute project plans end-to-end, from project scoping through to action/recommendation implementation
  • Conduct variety of user experience studies appropriate to the business objective, e.g., competitive reviews, focus groups, field studies, usability tests, surveys, cognitive walkthroughs, paired comparisons, structured interviews, contextual inquiry, task analysis, field studies, heuristic review, remote testing, and card sorting
  • Create tasks and materials needed for testing and define success criteria for each study
  • Presents usability study results and make actionable research-based recommendations to research team members and stakeholders
  • Document best practices for conducting user research and help create a usability toolkit for conducting formal and informal user studies
  • Promote usability best practices with all stakeholders

Job Qualifications:

  • Minimum of 0-3 years experience doing user research and conducting formal usability studies
  • Demonstrated history of conducting usability studies and user research, including contextual inquiry, screening questions, plans, and reports
  • Strong interest in customer’s everyday needs and workflow
  • Teamwork and collaboration-oriented in a very dynamic group
  • Detail oriented and able to take on self-directed projects
  • Communicate complex subject matter verbally or in written form
  • Advanced degree in Psychology, Technical Communication, Human Computer Interaction, or a related field, or equivalent experience

The target hiring compensation range for this role is $30.38 to $33.76/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match (if applicable)

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. 

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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