Program Manager

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Job Detail

  • Job ID 5193

Job Description

Overview

Placement Type:

Temporary

Salary (USD):

$52.59 to $58.43 an hour

Start Date:

07.08.2024

This role would be to support the Consumer Marketing Growth Engine Platform team. While not a technical role, the ideal candidate would be able to understand and partner with technical collaborators. The role requires excellent communication skill and attention to detail. A background working across Martech solutions is a plus, especially if experience includes Advertising Platforms (Microsoft Adverting and/or Boost); Project management solutions (ADO and ClickUp); in addition to familiarity and confidence in M365 Suite solutions (PowerPoint, Excel, Outlook, Teams, etc.)

This program manager will support in product placements powered by an internal advertising tool and will work with engineering teams to resolve tickets/issues, add new features in this tool, and support a number of marketers that run campaigns to meet marketing and business objectives using this tool. This person will also provide white glove service if the platform runs into any issue, creating tickets that are raised to the engineering team. The role will consist of various tasks day-to-day: On a weekly basis the role will include leading a sync meeting with escalation engineers, weekly office hours meeting they would attend (not lead), investigation into the platform, documenting and communicating lots of info from marketers to engineers and engineers to marketers.

Job Responsibilities:

  • Drive support tickets to resolution. In this role you will help to assess, summarize and submit new support tickets for marketers in the Consumer Growth Engine group to our engineering partners. You will partner with technical experts and drive issues to a resolution. This is likely to include trouble shooting and leveling up common themes seen in ticketed requests. You will be responsible for regular communication on the status of the tickets, socializing insights and learnings from the solutions to reduce future escalations in addition to running a weekly meeting on the topic.
  • You will aid our team in documenting Platform expansion needs through Business Require Documentation. This may include desk research, building expertise in some of our internal tooling systems and articulating technical requirements.
  •  Aid in the development and execution of training modules for marketing teams. As new features and functionality become available in our Martech stack, help in developing the trainings and documentation for that feature to educate and train marketers that will use it daily.
  • Maintain and track the team’s progress and their annual objectives and goals. This will include gathering data and developing a ppt slide to show progress on monthly and quarterly cadences.

Skills:

  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
  • Basic ability to work independently and manage one’s time.
  • Basic knowledge of computer software, such as Outlook, MS PowerPoint, MS Excel, MS Teams
  • A background working across Martech solutions is a plus, especially if experience includes Advertising Platforms (Microsoft Adverting and/or Boost); Project management solutions (ADO and ClickUp); in addition to familiarity and confidence in M365 Suite solutions (PowerPoint, Excel, Outlook, Teams, etc.)

Education/Experience:

  • PMI or PMP certification preferred.
  • 3-5 years experience required.

Top 3 Hard Skills Required + Years of Experience
1. Minimum 4 years experience with advertising platforms (Microsoft Advertising, Google Ads, Facebook Ads, etc)
2. Minimum 4 years experience with cross functional teams.
3. Minimum 4 years experience with technical/business content writing.

The target hiring compensation range for this role is the equivalent of $52.59 to $58.43 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

 

Our eligible talent gets access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through AquentGymnasium

More information on our awesome benefits: https://aquent.com/talent/talent-benefits!

 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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