UX Researcher

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Job Detail

  • Job ID 5082

Job Description


Placement Type:


Salary (USD):

$77 to $86 an hour

Start Date:


Our finance client is looking for a UX Researcher to join their team. This individual contributor position is an expert in User Experience Research. This person operates with independent judgement and leads by example demonstrating passion, positivity, and keen problem-solving skills.

This position is responsible for:

  • Research Consulting
  • Set expectations with the project teams and prioritize activities.
  • Create and maintain research schedules.
  • Continuously communicate status and agreements with stakeholders (Product Owners, UX Designers, and Content Designers).
  • Review work with UX managers, keep them updated on project status and escalate items appropriately.
  • Support UX team members.
  • Ability to quickly get up to speed on complex systems
  • Strategically listen to feedback and help guide the delivery of recommendations
  • Has a research position but is not rigidly fixed when presented with new information
  • Passionate about team, our mission and the needs of our partners and users.
  • Enthusiastic about UX design.

Why your work matters:

  • You will support an engaged set of users who rely on our products to manage their financial lives.
  • By researching and understanding the user needs you will be able to impact how our users do business with our client.
  • You will learn how balance functionality against complexity on a highly visible platform which serves millions of advisors and retail customers.
  • You will work with an engaged design team that fosters a learning environment.

What you’ll do:

  • Work with diverse stakeholders to develop research plans that include both foundational and iterative testing.
  • Conduct research, deploying a variety of methodologies.
  • Create or apply data-driven personas.
  • Deliver actionable recommendations.
  • Instill best practices for research, provide guidance on how to meet usability requirements, and deliver high-quality work on tight schedules.
  • Preferred experience with financial services and investing, systems / design for internal users, and new product launches.
  • Keep up to date with current UX research trends, tools and technology.
  • Serve as an evangelist for user research and the benefit it provides to our clients.

What you have:

  • At least 6 years’ experience as a user researcher at a consumer focused, digital product company, with experience in financial services a big plus.
  • Advanced degree in applied psychology, experimental psychology, human factors psychology or engineering, human computer interaction, anthropology, sociology, or similar people-science-related discipline desired.
  • Deliverables change on a project-by-project basis, but may include elements such as user interviews, task analyses, journey maps, personas, and usability testing.
  • Expertise in synthesizing research data.
  • Strong communicator and storyteller.
  • Experience working in highly collaborative, geographically distributed software development environments on large, complex desktop web, mobile web, and mobile applications.
  • Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.
  • Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules.
  • Ability to manage multiple projects at one time with attention to detail and deliver expected documents/recommendations on time.
  • Effective relationship builder: ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.
  • Proficiency with Mac OS X and/or Windows office productivity software; hands-on experience with some of following software would be helpful but can be trained: Figma, UserZoom, UserTesting, or OptimalWorkshop.
  • Preferred experience with financial services and investing, systems / design for internal users, and new product launches.

The target hiring compensation range for this role is $77 to $86 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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