Overview

This is a remote position with Aquent Studios supporting our client on the East Coast.

This is an hourly, long-term position and would work remotely on EST hours.

Senior User Experience Designer

Overview

User Experience Design is at the heart of our goal to be customer obsessed. The UX team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction. We are searching for a passionate and experienced Senior User Experience Designer who can utilize their design talents to ensure that our client continues to lead through product innovation.

As part of the UX team you will drive the vision for our experiences ensuring that our customers are able to seamlessly discover compelling content and develop new ways to engage with us. You will help identify areas to raise the experience bar by crafting refined user interface elements, uncovering and fixing usability issues, and identifying new innovative ways of delivering the service across multiple platforms including iOS, Android, web, and Amazon.

About you

Design high-quality products

You use your design skills to find solutions that transform knowledge of the customer into compelling product features and services. Your sensitivity to customer experience ensures we produce a premium product that delivers results for the business and delight to our customers.

Deepen customer knowledge

You hold a fundamental belief that understanding customer needs creates the opportunity for product innovation. You actively pursue ways to expand, evangelize, and share your customer knowledge, ensuring the work you and the team produces meets customers’ needs.

Embrace and model a growth mindset

A discerning eye helps you hone your craft, and your constructive feedback helps others grow in a safe environment. You embrace failure as learning and fuel for creative problem-solving. Your hunger for expanding your design skills ensures that you are contributing to the advancement of the entire team.

A day in the life of a Senior User Experience Designer

·                Participate as a member of a UX  project team; collaborating with UX peers and cross-functional teammates from  product, insights, & analytics, engineering, customer service,  marketing, and QA.

·                Seek to understand and refine the  requirements and goals of projects from the perspective of the customer.

·                Work iteratively to design,  refine, and validate solutions. Using your design skills, you create  wireframes, storyboards, walkthroughs and prototypes that communicate your  design ideas to the team.

·                Graciously provide and incorporate meaningful feedback to improve you and the team’s design solutions and perspectives.

·                Partner with User Research to  ensure that your concepts meet our customer’s expectations and deliver the  desired results.

·                Produce documentation to ensure your designs are well understood by stakeholders and detailed enough for efficient development. You ensure that you have accounted for variations across a wide variety

                 of devices and   platforms,    handled error conditions and edge cases, and defined usable, elegant, and innovative interactions.

·                Deliver designs that promote our  service-wide User Experience Strategy, and utilize our UX Design System, driving product coherence and continuity.

Basic Qualifications

·                4+ years of experience as a user experience designer, product designer, interaction designer, information architect, or similar role.

·                A track record of designing and delivering digital products that align customer needs and business goals; illustrated with a portfolio.

·                Able to take ambiguous design problems and work with stakeholders and user research insights to craft design solutions grounded in customer needs and business goals.

·                Able to clearly articulate the basis of design decisions to stakeholders and respond effectively to feedback.

·                Uses a variety of design tools to craft an effective approach, estimate, and plan in response to design requests.

·                Experience in a range of design approaches, methods, and tools that you use to plan and estimate complex projects.

Preferred Qualifications

·                Portfolio that demonstrates delivering digital services across multiple platforms and devices.

·                Work that shows an understanding of assessing the overall customer experience and identifying opportunities for improvement.

·                Experience delivering designs intended for a consumer market.

·                Experience working across large teams with multiple stakeholders is a plus.